We strive to ensure your complete satisfaction with our products. Please read our refund and returns policy carefully.
Return Eligibility
To be eligible for a return or refund, your item must be unused and in the same condition as received, including original packaging. Returns must be made within 30 days of the purchase date.
Please note: Certain items, such as perishable goods, intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software products, and certain health and personal care items, are not eligible for return.
Return Process
- Proof of Purchase: Please provide a receipt or proof of purchase when returning an item.
- Return Address: Please do not return items directly to the manufacturer.
Refund Conditions
- Full Refunds: For eligible returns, we will issue a full refund to your original payment method.
- Partial Refunds: In some cases, only a partial refund may be issued, such as for items with obvious signs of use, opened media items, or items returned damaged or missing parts.
- Sale Items: Sale items are not eligible for refund.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, please contact our customer service team.
Gift Returns
- Items Marked as Gifts: If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
- Items Not Marked as Gifts: If the item was not marked as a gift, we will send a refund to the original purchaser.
Shipping
You are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. Please note that shipping costs are non-refundable, and the cost of return shipping may be deducted from your refund.